The Pixel C is still a fairly well regarded tablet, though it’s getting on in age. The Pixel C is still receiving Android updates but it seems that the latest update broke it, or at least wiped it for a number of users.
According to users on reddit, the Google Product Forums and at least one Ausdroid reader the Android 8.1 OTA update has factory reset their devices wiping all of their data. The news isn’t great for Google who has been experiencing multiple issues with the update – including for Pixel 2 users who found their update was older than the version installed on their phones.
Still, it seems Google has fixed it – sort of. It appears that it does indeed wipe the device, but Google’s ‘solution’ is that if you reset the device you can choose to restore from your latest backup – that’s not really a ‘fix’. The full statement made by Google Product Forums Community Manager Orrin says:
Hey All,
We’ve fixed the issue that caused this. Resetting your device will let you restore a backup, if your automatic backup feature was on. For instructions for resetting your device, please see this article.
We apologize for the inconvenience.
This to me isn’t really a ‘Fix’ at all, more a workaround. There’s no word yet on whether this has now been fixed, but there are more reports being added to the Google Product Forums page as we speak. If you own a Pixel C, head over and add your displeasure – in a constructive way – so that Google is aware of this issue.
