Update: As of 23 September, the issue has been resolved by Google with software engineers releasing an update to the Google Home app which resolves the issue.
We’ve seen on multiple devices in the past 24 hours that users have been unable to set up new partner home control devices via the Google Home App.
What does that mean? If you’re trying to pair a new device to your system, say a light bulb, the Google Home app is timing out when you try and open the add new device tab for some users.
When you want to pair a new device to your Google Home ecosystem you open the Home app, navigate to settings, tap on ‘Set up or add’, tap on ‘set up device’ and choose between adding a new Google device or adding a partner device.
For some users when you tap the ‘Works with Google’ option the app will briefly show you the home control UI page without any services to pair/ manage and then time out and crash to the previous page.
We are experiencing the issue on roughly half of our devices across our staff. It does not seem linked to an account as some of the Ausdroid team can see the expected UI on some devices and not others.
The eagle eyed among you may have noticed that there is a new service listed as ‘Assistant’ this seems new to us and we wonder if it’s adding this new service to the list that may be causing what appears to be a server side issue?
Are you having the same issue? Reach out and let us know.
We have reached out to Google to let them know we’ve found the issue and see if they are aware of / working on a fix.
