Telstra has had another outage, the third time this month alone, this time knocking out parts of its 3G and 4G network, with customers taking to social media to find out what is going on. At the time of writing, Telstra claims their network is recovering after faulty hardware was bypassed:
Our 4G voice and data traffic volume is improving nationally after we bypassed hardware that had been preventing some customers from accessing the 4G mobile network. 3G voice and data volumes are also improving. We're very sorry for the interruption to services.
— Telstra (@Telstra) May 21, 2018
The outage appeared to predominantly affect major metro cities across Australia. The Telstra outage map – which shows user reports of outage across Australia – has more than 10,000 incidences of outages across the country today:
A Telstra spokesperson confirmed said he was “aware of an issue affecting our mobile network” for both voice and data and have confirmed that the major telco is investigating the cause of the outage. This has also been reflected throughout the company’s social media pages with informing customers the telco is “working to fix an issue impacting some mobile services”.
Heading over to the the official Telstra outages pages, customers are met with the following:
Today’s outage is the third major embarrassment for Telstra in May alone; earlier this month, a cable cut saw residents of the eastern states variously unable to call through to the 000 Emergency hotline, which state and federal governments are now asking questions about.
A further issue on 1 May prevented Telstra customers across the country from being able to to make and receive voice calls for about three hours due to an outage on the National Broadband Network and 4G services.
Today, at least, Customers appear to be able to get calls through to emergency services meaning that the outage, though inconvenient, isn’t likely to put life at risk. However, Telstra’s customers – at least those taking to social media – are justifiably upset, calling on Telstra to provide either a free day data days as compensation for the outage whilst others are pushing for some form of financial compensation.
We will keep keeping an eye out for any developments regarding the outage for Telstra customers and if you know more, please let us know here.
