Vodafone have responded to a users’ complaint about the Samsung Galaxy Tab 10.1v update situation through a video. In said video (embedded below) Vodafone’s Device Introduction Specialist, Kieran McIlwain, gets to the heart of the problem by discussing how the update process works for the Galaxy Tab 10.1v considering it’s a “Google Experience” device. In short, the update is effected by other countries needs that are not met. So if Vodafone Ireland have a problem with the update, the global update gets postponed until that issue is fixed.
It seems like an update process such as this one isn’t great for the users, because as each problem is located, the update is pushed back and the users become more frustrated. The othermethod that Samsung uses (for its Galaxy S line) is to make a different update for each carrier or region. Though this update seems to take a while, at least if there’s an issue with one carrier or area, then the rest of the world isn’t disrupted.
Nonetheless, we’re grateful to Vodafone for being transparent and letting the users know exactly how the process works, so that they’re not left in the dark.
