Many Australians, including some of our guys, were affected by Vodafone’s network outage yesterday, which left many Vodafone customers unable to send or receive SMS, and worse yet, unable to make or receive telephone calls.
Fortunately for me, this wasn’t too serious — I wasn’t able to call home to find out what to bring for lunch — but I’m sure plenty of others had more important calls and SMS unable to be made. To say sorry for this, Vodafone has announced that this weekend, all customers will be able to use as much data as they like to make up for the network issues yesterday.
Vodafone’s Chief Technology Officer Benoit Hanssen told Ausdroid:
We know our customers had a less than perfect network experience today and we want them to know we’re sorry.
Over the past three years our network team has worked tirelessly to ensure our customers have fast and reliable mobile coverage. To apologise we want them to enjoy unlimited data access all weekend.
The free data period will run from midnight on Friday 20 June 2014 to 3.00am on Monday 23 June 2014.
Hanssen also described what went wrong yesterday that caused this fairly significant issue.
At approximately 11.00am (AEST) services across Western Australia were impacted by a transmission network failure. As Hanssen’s network team was restoring services at approximately 1.00pm (AEST), problems occurred which had an impact on the network nationally. Some customers experienced issues with call, SMS and data services.
By 4.10pm (AEST) all network services were restored nationally except for data services in Western Australia, which were restored at 6.30pm (AEST).
Of the issues, Hanssen said:
Our only priority today was restoring full network services to all customers as soon as possible. We’re now investigating to find out the root cause of the problem. While no mobile network in the world can guarantee it will never experience occasional issues, we’re working to ensure it doesn’t happen again.
Our team is proud of our network. That’s why we want to say sorry by giving them what we know they value the most – data – so they are free to surf, tweet, post, stream, download, click and play without limits.
I’m sure Vodafone users will appreciate the fairly quick response, and the offer of some free data to apologise for it. With my personal hat on, I would think perhaps the better (and more appeasing) solution might have been to offer a blanket credit on customer’s bills, as this would more directly address the concerns about their services being unavailable for five hours or so.
However, that said, I think Vodafone’s offer remains quite generous, and I’m sure that I (and others) will enjoy a little bit of extra data this weekend. Might be a good opportunity to grab the laptop, find a strong LTE coverage area, and download some things faster than I could at home!
How were you impacted by Vodafone’s outage yesterday? Did you lose business, miss important personal calls, or something else? Let us know!
